Shipping Policy

Order Processing & Dispatch

At Ratan Stores, we ensure that all orders are processed and dispatched efficiently. Once an order is confirmed, it is processed within 1-2 business days and shipped through trusted courier partners. Customers will receive a confirmation email or SMS with tracking details once the order is dispatched.

Delivery Time & Charges

Delivery times vary based on location. Orders to metro cities typically arrive within 2-4 business days, while deliveries to other towns and remote areas may take 4-10 business days. We offer free shipping on eligible orders, while standard shipping charges apply to others. Express delivery options may also be available for faster shipping.

Order Tracking & Failed Deliveries

Customers can track their orders using the tracking number provided via email or SMS. In case of failed delivery attempts, our courier partners will make multiple attempts before returning the package.

Damaged or Incorrect Orders

If an order arrives damaged, incorrect, or with missing items, customers should contact our support team within 48 hours with relevant details and images for a quick resolution.