Cancellation & Refund  Policy 

At Ratan Stores, you have the option to cancel your order before it is shipped. If you need to cancel, please contact our customer support team as soon as possible at mail:contact@ratanstores.com or call:+91 9025544455 Once your order has been dispatched, it cannot be canceled, and you will need to follow the return process upon receiving the product.

Refund Process

Refunds are provided for canceled orders before shipment, as well as for eligible returns. If an order is canceled before shipment, we will process a full refund to your original payment method within 5-7 business days. For returns, after receiving the product and confirming it meets our return criteria, a refund will be processed to the original payment method. Refunds typically take 5-7 business days to be credited back to your account. Please be aware that shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Damaged or Defective Products

If you receive a damaged or defective product, we ask that you contact us immediately at contact@ratanstores.com or +91 9025544455. In such cases, we will either replace the product or offer you a full refund, depending on availability and your preference. For defective products, please keep the original packaging and the item for inspection.

Non-Returnable Items

Please note that certain items are non-returnable, including mobile phones that have been activated or used, opened or used accessories like earphones, chargers, and cases, and special order or customized items.

Customer Support

For any questions or assistance regarding cancellations, returns, or refunds, please reach out to us at contact@ratanstores.com  or call +91 9025544455 We are committed to ensuring your satisfaction and providing prompt support.